The Bono East Regional Office of the Public Utilities Regulatory Commission (PURC) has urged utility companies in the region to improve the quality of service they deliver to consumers. A total of four hundred and fifty-two (452) complaints were lodged against the utilities by consumers in the year 2024 out of which four hundred and forty-six (446) were amicably resolved representing a 98.67% resolution rate.
The majority of these complaints were against the Northern Electricity Distribution Company (NEDCo) whilst complaints by utilities against consumers came second. Ninety-one (91) complaints representing 20.13% were lodged against consumers in the region.
According to the Bono East Reginal Manager, Mr. Cassiel Eghan Asiedu, quality of service complaints such as pole faults, cable issues, power outages, phase-offs and voltage fluctuations, recorded the highest numbers i.e., two hundred and thirteen (213) representing 61.20% of the total complaints lodged against NEDCo. This was followed by billing complaints with one hundred and two (102) representing 29.31%.
He indicated that a major source through which consumers lodged complaints with the office was through electronic media especially the various WhatsApp platforms created by the office to interact with its stakeholders.
Mr. Cassiel Eghan Asiedu, speaking on the 2024 annual report to stakeholders in the region, gave the assurance that the Commission will continue to protect the interests of all stakeholders.
He emphasised the need to ensure that all stakeholders play their part to ensure reliable and high-quality service delivery in the region.
The opening of the Regional Office was strategic to address regulatory issues and bring the services of the Commission close to stakeholders he said.
He urged for more collaboration from all stakeholders to ensure quality service delivery and satisfactory customer service.
Mr. Asiedu, hinted at more strategic public education activities and other initiatives aimed at putting all stakeholders on the same path in ensuring transparency and trust.
